The person, Kathy, who has been communicating with me via the portal wrote back and said I need to schedule a pre-op appointment and gave me the number. I call them and they say that they can't do that without a surgery date! So I wrote Kathy back telling her this and she said that she'd tell my doctor. WTH? You'd think this would be standard procedure and not some confusing back and forth that I'm stuck in the middle of! I already gave my Dr my available days so what's the problem? The right hand doesn't know what the left hand is doing and vice versa. I just want this whole thing over with already!