Absolutely fuming this morning! Called in a prescription a week ago and... radio silence. No call, no text, no email, no message through their online portal. This free clinic is affiliated with a local hospital system. They have the ability to set up some kind of "Your prescription is ready." message. They just don't. I called them, quite irritated at the lack of response, and they matched my energy, saying we're too busy to call you with ANY (will be important in a sec) information on your meds and you should call the pharmacy. The pharmacy is open three hours a day, Monday to Friday, at seemingly different times each day. Annoying, right?

I would have tolerated all of that if they told me there were issues with the prescription. They couldn't fill it, or fill an appropriate substitute, knew right away they couldn't and decided to sit on that information, not telling anyone, least of all me. They tried to pull the "It's my responsibility to call" card. No, it's not. Not this case. How is it my responsibility to call in case something MIGHT go wrong?

Of all the medicines they could have screwed with, they pick the one that keeps me immediately functional. If I stop taking it, you know quick!