I ordered a North Face hoodie from the North Face site on the 9th and it shipped the same day. It was supposed to be here on the 14th but it never came. Since then its been bouncing between states and the tracking info keeps saying its being sent back to the sender but then the next day it says it will be delivered. I contacted the company and they said they'd refund me. That was on Thursday and since then I haven't gotten a refund or a package and the tracking info still says it will be here one day and then the next day it says its being sent back to the sender. Now I can't seem to get any help from anyone at North Face. Their chat isn't working or they are ignoring me or something. I just ordered 2 hoodies from them in the last few weeks with no problems so I have no idea what the issue is with this one.

What can I do? I already went to the confirmation email to start a return to see if that would do anything. I don't care if I get the hoodie or a refund I just don't want to be out almost $60.