If they started a refund around the same time a return was processed, they might be trying to figure out if anything off-kilter is happening. I would speak with them over the phone. That way, they have to respond to you in real time. Explain what you explained to us: bought a hoodie, lost in the mail, refund, return, etc. Make sure everything is kosher on their end and ask for a time frame on your money back. Refunds are usually 7-10 business days. You can ask if they can speed up the process. They might, they might not. Worth a shot. Good luck!