I think she is trying to be there for you, but it could be that her other clients are just as high need and if she has to read email and reply at exact time and exact length and make reassuring phone calls, it might not be physically possible. Just can’t be done. It’s not because you do anything wrong. Some things just hard to get done in a limited time we humans have in a day

Asking to call in 15 minutes instead of right now could be because she’s sitting on the toilet constipated. I think it’s just life and perhaps it’s her fault that she agrees to all these extra but then can’t provide such high level of care. Typically professionally speaking she must reply in 24 hours. If clients are unable to wait, then there is a need for higher level of care: emergency type of thing. Most therapists aren’t available for such continuous care for every client

I do understand that it’s upsetting but I think it needs to be discussed with her. She might need to make changes and possibly so do you. How much extra help she can and should be able to provide. What strategies could you use if she’s not available. What other resources are there if she’s not around. Maybe since life circumstances changed, she needs to adjust her time frames and communicate them to you. She is trying but one could only do so much