I called the customer service number for my phone company who connected me with someone at the affordable connectivity program. She recognized my account and gave me an application ID. She said I still needed to enroll. So, I went to the phone store with this new info and we went through signing me up. The two guys that helped me were much more personable than the guy from last time. I answered a bunch of the application questions myself on the tablet we were using. Finally, he said I was all done and I can expect the discount to apply to August as it won't be processed by when I pay my bill this month. I hope I'm ok to feel good about this today.