They replied:
Dear Didgee,
Thank you for contacting the Department of Patient Relations at The Ottawa Hospital to share your experience and provide constructive feedback on how we can improve patient services. I am very sorry to hear of your medical experiences. I would like to assure you that your email will be forwarded to the appropriate departmental stakeholders for review and consideration, so that they may learn from your feedback.
Thank you again for taking the time to share your experience with us.
I wonder if they will do it? Will it get lost? This hospital is really bad a communicating. It gives the impression the patient doesn't matter.