I understand what you mean but that didn't actually bother me at all. I think it's because I know I'm not just a job to her - that's very clear from everything she has done for me, things I wouldn't write here. Also, she wrote that because she wanted me to know it's because she was genuinely busy and couldn't call. She wrote 'please don't think you're not important.' So it was intended to be helpful. I know T works really hard, not just seeing private clients but another job, and it's an issue she's always had. It's never led to her not calling me which hurts and that is something we need to address further.