I've been working on a situation at work all day with no resolution. It's something for a customer. They want to pay us with ACH/EFT but it's this weird platform that doesn't seem to be supported by anything. There's no contact numbers, support numbers, emails, anything. I have been calling my bank to get help because they are a partner of the company but they can't help. My banking relationship manager can't help. I've been talking to the customer to see if they can provide me any customer service numbers or put me in touch with their banking relationship manager, or something. I can't seem to get our company registered on this site. I probably talked to 11 people at my bank plus the relationship manager. And called at least 8 different phone numbers. I have emailed the bank. Waiting on a reply. I finally got a response from the customer saying she was forwarding my email to her boss so maybe we will get somewhere. I was so frustrated that my coworker went and bought me a coffee because she was like, I never see you get this way. I'm like I can't believe there is no way to contact this company. Makes me very wary. But my customer assures me the letter they sent me is legit. I don't know. It just isn't coming together. I can't believe something that should have taken 10 minutes has taken literally 7 hours. I suppose if I can't get registered on this site, they will just have to pay the old fashioned way and send me a hard check. Weird thing is we have the same bank and we don't use this platform to pay our suppliers with ACH/EFT. So I wonder why they are doing this? It looks like so much more work than it needs to be. Certainly turned out to be much more work than it needed to be for me!