Yes, you can go to the nearest SSA office. They’ve streamlined their process in recent years and it’s not the all day wait it used to be. I can never remember all the passwords and stuff for their online access either and mostly go in person. My interactions with them have been positive. No food or drink is allowed and the offices I’ve been to have a little box near the entrance that you put your SS number into and it asks questions you answer and it gives you a number. When they call that number it’s your turn.