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When this happens I tend first to give my personal experience with how I handled similar experience or if I am just giving a suggested way to handle something I make sure it is stated as just a suggestion & not telling them what they should do.
I am also a "problem solver" more than one who gives "poor baby" responses. My reply are always action oriented. You just can't take that kind of thinking out of a computer engineer's mind.....but I try to make it into a suggestion rather than "THE SOLUTION"
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Leo's favorite place was in the passenger seat of my truck. We went everywhere together like this.
Leo my soulmate will live in my heart FOREVER Nov 1, 2002 - Dec 16, 2018
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