From my understanding of how it works the 988 is just a way to quickly hook people up with local services. So you are still using the same existing service it’s just an easier one fits all number that now includes text and chat. So me here in Minnesota will be hooked up with the local mh crisis line, Beth will be hooked up with California services. So it’s only as good as the local services. To improve there needs to be broader awareness and money funneled into making it better.