my current t did send me out with her cell # because she wanted me to reach out before the alters SIed. But then she was never around when the call was made, which later we talked about. So i've not used it in ... well, I was going to say "ages" but really, 7 weeks (after SIing the last time, knowing she would not answer). She does call when she can or when she is worried. She even called on Mother's day which was a big surprise.