I used 988 this past Sunday. I chatted with someone on my laptop. I had a good experience with it. She gave me two websites with listings for possible counseling service companies. She also made sure I didn't need to have help sent to my location. I would use again if I felt i needed it. I like texting better than talking. I am a bit of a shy person. But it is a new service so they are probably trying to work out all the kinks.