I haven't seen my primary in a year, and then the appointment was booked by the ER so it was two days after I went there. Receptionists are helpful but the phone line is seriously f**ked and you will literally be on hold infinitely (not kidding) trying to refill meds. Don't know about urgent care. Last time I went it was more expensive than the ER so I didn't go again and that was when I was a minor