It’s their job. It’s literally what they’re there for - regardless of what else is going on with covid etc.

I did a bit of nursing at uni and the first thing we were taught was that to the patient their sore finger or runny nose is just as important and worrying to them as another patient with a broken arm or chest pain. I know that’s a simple way of putting it but basically we were taught that every patient is there because they have an issue and are worried and to treat them that way. No issue is too small etc.

I hope you went and got help!