willow, I appreciate your trying to be helpful, but there is no "red triangle button" on PMs, only on posts. The OP was asking about a PM, not a post.

I'm providing this feedback so that the OP is not confused by different responses which aren't clear on what they are trying to understand or do. Don't feel the need to offer advice if you're not certain the answer you're providing is going to be correct. A member of the community support team is always monitoring this forum and will answer in time. Thank you for your suggestion.