Formatting yes - they placed together my accomplishments and job responsibilities in bullet pointed format underneath each job, but not in order so it's all jumbled together & difficult to discern. Same as at the top - they placed various job titles at the top that I may want, along with a few accomplishments, altogether in one space so it's jumbled too and doesn't make sense. It just doesn't even look good. Like messy, like an 18-year old threw it together without any thought or design.

I reworked my entire resume myself yesterday, following the design of a colleague's resume that really stands apart and reads well. So, I reformatted my entire resume and I think it looks far better than the one I paid for professionally.