Maybe they want someone who can do power point and excel. Try to look at it logically, not emotionally. Altho IME, office people are just gossipy old ladies - if they smell a soap opera, they want all the gorey details. They are disgusting. Obviously i've been the victim of that.

And it's snafu - "situation normal - all effed up." Not sure that's the right word though?

Thats why i say try to emphasize the logical. Maybe get a certificate in something.