Pink I see your point on the T ultimate priority, "above all do no harm".

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Pinksoil said: Most patients would not have reacted in the caring and calm way that you did.

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I agree, I think Dalila handle the situation very well. Honestly, if my T actually cried, my already high anxiety would have gone off the scale. I'd have probably been like, "hey your having a rough day, I'll re-schedule, good luck with that, bye."