Thanks and you're right. Sometimes I just let stress and worry overwhelm me. All cats have different personalities and behaviors so they all act differently and uniquely. And she is new there so probably needs time to adjust. It was just something that caught me off guard today, I'm still pretty new to this lol

At least now I know there's a pair of thick "biting" gloves I can put on if it happens again. I emailed the person in charge of everything this morning for advice when dealing with that particular cat (Onyx), and she told me where the ladder was and that I could ask a petsmart emplyee for help if I needed to. So I did that, they got her down pretty easily. She wasn't too fond of me trying to get her down though, at all. lol I wonder if she smelled my cats (mustachio and maybelle) from home on me, could be she could smell their scent on me. I know sometimes female cats don't get along together. Who knows. Anyway, she's in her cage thankfully. Everyone was back in their cages when I left. They all came out spent time stretching and playing.