I have been waiting for over 2 weeks for this brochure from a specialist chair company (they provide chairs custom to the support you need), but I still don't have it

I've rang several times, and the nice woman at the other end is like oh.. we've sent it we've sent it, it must be a delay in the UK post- nbut other things have arived fine.

turns out, I looked them up and read reviews on them, and apparently they have a lot of unhappy customers- one person even said she got stolen from

so maybe I'll just leave it and find somewhere else- though I imagine not many places like that exist in the UK