Have you figured out how or why he started going in the wrong direction to begin with? That info might be in their emails to you.

If you can figure that out, and take responsibility and apologize to the company and the driver for anything you might have done or gotten wrong, that might help you get reinstated on the app.

But it would first take figuring out what went wrong. I use Lyft once a month or more, often for a round trip, which is tricky to request. I have an address called Home to help me enter it simply.

This could be your first step on the righteous road.