Wow, that woman was very rude! Next time, have your friend or yourself get the manager to take care of things immediately.

As for her inappropriate touching, your friend shouldn’t have been so polite. It would’ve been perfectly acceptable to day, excuse me, but please don’t touch me. Or just move.

It’s actually better to be rude & hurt someone’s feelings in this case in order to protect one’s personal space & body. Please let your friend know that.

If that lady was goimg to rage at that, then that’s on her. Then you could’ve gotten the manager to kickher out of the place if necessary.

To hell with people like her. People need to stand up to bullies like her more often. That’s why people like her do what they do.

Maybe a lot of people may not agree with me, but speak up or get the manager involved. Don’t just sit there & take the abuse.

Just try to reason with the person first. It’s called communication, not escalation.