I ended up involving my attorney. He sent her a certified letter, not mentioning a board complaint (it is against the law in California to threaten someone with an administrative action in an effort to gain advantage in a civil dispute). At first she did not respond. Almost before the deadline he gave her, she responded and she attempted to falsify her records by giving me a bill with dates of service in April of this year. My attorney explained to her in writing that I could not file a claim with falsified dates of service because then I would be committing insurance fraud. He further explained to her that given the passage of time, there is no way now for me to get reimbursement with a genuine bill. So he demanded a refund.

Initially she did not want to do that but ultimately she realized that it is better to give me a refund but in return get a no disparagement agreement from me. So we settled, my attorney drafted a settlement agreement at her request in which he incorporate a mutual non-disparagement clause, and today I received a check from her as payment in full.

So I won't be reporting her to the Board.

I hope she has learned from this experience and will be responsive and diligent with her other clients.