I’m terrible! I made a mistake at work that is a contributing factor to costing one of our customers late fees & an increase in their interest rates. My boss is out helping another office, so I had to call my old boss from my last office. This was the second time I had to call this morning and I could tell they were annoyed. I don’t blame them—I’m annoyed at myself.

Now the customer wants a letter from our office to give to their creditors to explain how we messed up them not paying on time. I don’t think they will get it, but I left a note for my current boss explaining the situation they will see first thing tomorrow morning. I feel like crawling in a hole, but I have to go finish my shift first.