The social worker probably receives a low pay and has a pressing caseload, with insufficient time to spend on an individual client. She probably is trying her best under the circumstances.

Also, in the California, there are professionals licensed as LCSW: Licensed Clinical Social Workers, who function as therapists, and there are social workers who are more like case workers.

When I read your posts, it sounded to me as if you had the expectation of dealing with an equivalent of a Licensed Clinical Social Workers whereas the person assigned to you is a case worker.