The complaint I made to my local mental health team got Rejected

Yesterday afternoon the team responded, basically saying thank you for your feedback, but we're unable to take it forward because the issues stretch back further than 18 months- but of course they do, I am complaining about the service as a whole not justr one or two insodents.

I thought I was really getting somewhere with letting people know how they were doing as a service, but obviously I am not and I'm crushed. After what they told me about not taking it forward, I am trying to imagine how am I going to live for the rest of my life knowing that they took away my dignity and my safety, and they just don't care.

They just Don't care. it is so hard