I used to know someone who worked for my local support line, and it was always awkward when I called, because A I didn't want to get her and for her to know my problems, or if I got someone else and they shared the information with her. they always said they didn't share information, but the few times I called them, they were useless. I think I felt worse after the call than I did before.

I don't know if she still works there, but I've not used them in an age. last time I called, they informed me they'd deleted me from their records, so..