Sleep machine - I'm still waiting for someone to get back to me. My friend had the same experience you did, SPG, a representative went over everything she needed to know. And this was only a couple of months ago. I get tips about cleaning the machine, and videos of satisfied users anytime I try to talk to a human. They texted me with a number and an extension to call if I have a question, but the extension doesn't work. The extension for purchasing equipment works (of course) and I can use that to leave a message with a tech rep. Today, I'll leave a message for my doctor concerning Apria's poor service. Then maybe I'll leave a message with my insurance company. Yeesh!