So I have worked where I am for 20 years. We have always had too much work. But in the last 4 or so years our case load has doubled. Also there have been complications due to zoom and people not wanting to leave their house for things.

So we were going to get help. Primarily because no one wants the job anymore. Everytime there is an opening... no one internally applies and several people who were in the job or advocating for the job have left. So someone was selected to help us out and he left. Several people in the job quit.

Now we are back where we started explaining again. For me it seems like a losing battle. They just wont' see. Because they don't want to. So we explain it again and again and again. So I don't even feel like bothering. But we are explaining it again to my boss... so I can't be rude.

Does anyone have any thoughts on how to explain it in a compelling way?

I would leave as well but I have 6 years left until my pension but if I were to get help and a better job I might be able to extend and have a better pension.