ugh. i was just advised I have to be on phones today and all week. BOOOO!!!! this is due to the big change that started June 1, it's a cluster f**k, as big changes usually are, and phones can't keep up. it's crazy because they're pulling my whole team - which means that my team's work is going to back up like crazy and we're going to have to do mandatory overtime once they are able to take us off phones (they just hired like 70 people to take calls).