I have certainly come a long way from my phone-breaking days in the early 1990's when I used to work in Telecom. I was young then, and boy was I a mess. I don't know how I didn't get fired. I used to break phones slamming them down so hard, once I threw my heavy binder across the room and almost hit a coworker in the head with it (we STILL joke about that), once I got snooty at a rude Bell Company caller and got called up to mahogany row for a lecture, etc. Back then we didn't even have headsets at first, so we had to prop the receiver on our shoulder to talk to the caller while typing. At some point they finally sprang for headsets. This was before the company I worked for got an IVR or whatever, and we had these huge extension things with tons of buttons that lit up on our phone one for each line that could come in so we were constantly picking up calls that other people had on hold. It was wild back in those days.