Actually-no they said crap like that to me all the time -I think it was just part of their script - it was patronizing and condescending but not personal. I told them it was crap and to stop being so condescending all the time. I particularly hated the 4 month early vacation announcements like I couldn't handle not having an appointment for a few weeks. God that annoyed me to no end. I was fine with the night before cancellations or even the day of if I hadn't started to their office. But neither therapist particularly knew me well or understood anything I said from what I could glean. I certainly never felt understood or known by them - but since I didn't hire them for that - it probably would have been odder if they had.