I was watching a video on www.abc.com and my computer froze. The blue screen of death came up and told me that it was going to dump my physcial memory to prevent a crash. Once that was complete I attemtped to restart my computer and nothing came up. The computer could not find the hard drive nor any bootable disk.

It took 3 cold boots to get to a screen where it would allow me to restart in safe mode, normally, network.

So my first action was to access dell support and the response I got was that "blue screens are quite common". Yeah, but how many times do you attempt to start your computer and it sees nothing. According to them, nothing is wrong.