I'm sorry that was your experience. That sadly can be the experience with crisis lines. I actually had one tell me that there are others who need more help and rushed me off the line. However, there are also really good counselors who will listen to you, won't solely focus on skills, and work with you to help. You can always call back and try to get a different person. I know it's frustrating to have to do that.

I'm also sorry about your grandpa.