Morning. So they got back to me about 2 hours ago and basically said to do what I did. The shipping to return the product is freaking TWENTY ONE BUCKS! A fortune! If I'd known it's this expensive I wouldn't have bought online. And, of course, it's non refundable. This means I'll only get about 80 bucks back for my shoes. Not great. Add to this that the new order cost more than the previous and I'm down to 60. Not great at all. Definitely won't repeat this experience.