Oh yeah that emergency line is specific to my team, so there's like 10 people working there and I know all of them, some of them better than others, and they all have access to whatever info they have on their computer about me. They know what normally helps, but they (and I) have no clue when that tdoesn't so they suggest stuff like that when either I've already tried it or I know from the past it never works.

@ChickenNoodleSoup when you say phone calls, is that just periodically checking in and (how) is it different from struggling vs. severe crisis?