I've been in a state of crisis all week. For me, it's the severity of my SI. It's also like a state of panic and overwhelm. And lots of crying is a probable sign of a crisis.
They always ask me am I safe. What are my thoughts. Do I have access to anything to harm myself. Can I follow my safety plan. Do I need a hospital.
I hate when they ask about the hospital and they know it, too. But it's their job to ask. They need to know if you do need a higher level of care. It's not to punish or reject you, but to protect you because they care about your safety.
I find crisis lines a hit or miss. If I get someone skills focused, it doesn't help. I know my skills. Just talking, sharing, and even processing helps me the most in a crisis. And you have to tell them what you need otherwise I find they default to skills.