I have been going through hell trying to get connected with a new therapist. The therapy services that I was directed to through 988 is part of a mental health network in my state requires an in-depth assessment and evaluation before they can provide any therapy, assuming they can at all. But the process has been confusing, and I have frequently been given misinformation or was not given critical details I needed in order to move the process along. A social worker was assigned to me but I was told it was specifically for vocational services. I didn't know she was also supposed to be my contact for getting connected with therapy, and the only reason I even found out that was the case is because there was a "miscommunication" and she suddenly showed up knocking on my front door for the appointment, and I called to file a complaint to the department because I was led to believe it was only going to be a phone call, and while trying to explain what my complaint was it accidentally came out that she was the therapy contact.