ugh ugh ugh. I need to vent. just got out of a team meeting (on lunch now) where we were advised that our email team is for sure being dissolved next month and we're all being forced into live chat. They had said that before and then changed it. But now they are back to saying basically "it's going to happen get over it". That means new shift bid, so we'll be getting the crappy schedules, and we'll be highly monitored and controlled by workforce as far as breaks and lunches and no flexibility as far as breaks, lunch, or hours. If you have a dr appt, tough **** if there's no vacation available. This sucks. I'm too old and too close to retiring (2.5 years) to try to find a new job and start over someplace else. I don't know what to do. If I start trying to find another job now, or just wait and see how it goes, I am not a happy camper today. When I had to do chat in the past I was not good at it, it stressed me out no end, my shoulders would be up around my ears by the end of the day dealing with pissed off people and having to do 2 chats at once and having to adhere to response times, etc. I don't want to do this. Agh.

vent/rant over.