He probably just sucks but not bad enough to get fired/actually shows up for his shifts. If he was legitimately poisoning people, he wouldn’t have been able to last that long (unless the manager also hates Starbucks and its customers, but then they wouldn’t be there too long either).
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"I don't know what I'm looking for."
"Why not?"
"Because...because...I think it might be because if I knew I wouldn't be able to look for them."
"What, are you crazy?"
"It's a possibility I haven't ruled out yet,"
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