I did something yesterday that I don't usually do-- and that is complain about service. Because my financial struggle is getting to me, I decided to call a payday loan service here in town. I did the application online hoping to evade a lot of embarassment for seeking money. The phone call I got didn't last 30 seconds before I was insulted and hung up. I wrote a complaint on their website contact us page detailing why I felt attitude and tone would have changed everything and a suggestion to open questions up to the customer to express their situation rather than terse, almost rude prodding. I was surprised to get two responses -- one from a regional manager and an operations manager. Both apologizing for the encounter and they will take it into consideration everything I said, talk with the individual, but also better their practice of working with clientele.

I really hope it's not lip service -- financial struggles are sensitive issues and it's important to approach them compassionately, gently, and show you're there to try to help -- not some third party to judge.