You did try to accommodate by making those phone calls and arranging to pick up the card.
And you did take the time to accompany her while adjusting your work schedule.
Yet, she dumps onto you a series of criticisms.
Is it possible to arrange to chat with her - in order to determine what is going on? Is it possible to explain to her - just how you do feel about the way she speaks to you? And maybe what you would like to be changed?