I’m very sorry that you feel this way. I’m here to tell you it’s frustrating on this end too. Back in the day when a reformat took hours (10 ish years ago) I was sitting at my desk with a brand spanking new (less than 24 hours old) Gateway (back in the day they had good customer service) with an initial bad windows load. After a lot of run around I received your comment number 2. Which I must say did not make me happy and I replied “give me your supervisor” And I told him to come and get it. I paid for a top of the line computer with additional funds for “gold” technical support.

I’m sure that you’re awesome at your job, and there’s not a doubt in my mind that you get foolish questions, but it sounds like you’re in a service industry that requires you to give service with a smile. When you eat in the restaurant, the waitress did not cook your food, but she’s going to be the one that hears that your steak is raw when you asked for well done. I wonder how many times a day she’s asked if the fish is fresh. The customer service department did not itself lose my luggage, but they better tell me that they’re terribly sorry and that they’re doing everything humanly possible to find it.

Is there perhaps a branch of your occupation that you could work only with professionals? By the nature of your occupation, you’re only going to deal with unhappy customers. But perhaps you’ll get fewer silly questions dealing with professionals.