Welcome

Not sure whether to say " I understand because I'm in the same situation " or " I understand because I use to have those feelings that there should be something more "

I admire you for volunteering at a mental help hotline. I know I would never be able to reach that level.

The desire for something more out of life than "functioning" should not be ignored. Whether a change in meds would help is only something you and your pdoc can determine.

If you can have a frank conversation with your current pdoc, great. If not then find another. The discussion is important. You deserve more the just "functioning"

good luck