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It is good that you brought this topic up. I see support chat as very important. If someone goes there I know they are in need. If you feel the need for social chat, you shouldnt be using that particular room. That is just my opinon. If you go into support chat , please don't be e-mailing, PMing, web searching or watching TV when someone comes in hurting. They need help now not after you are done with your multitasking. We need to care enough to put these things aside when someone comes into this room. If we notice someone coming into this room and you yourself aren't able to help, be supportive enough to try to find someone who can. Maybe someone else in another chatroom, or somene who just came on line. I know I need to be more sensitive about this issue. When I say we , I am included.

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Thanks ,
Leslie