hehehe I know what you meant when you asked that...hehehehe just thought I'd interject.

That the service becomes a big issue at night when everyone is home and on the computer... might tell you something if you are on dial-up? Sorry for not knowing if you've said this or not. If you are on dial-up, do a search for a new access number. The newer numbers (for anyone) have fewer customers and you won't have that problem. I will never go back to dial up, unless it's the only thing available.
Also, if you are on dial up, make sure you have a in-line filter on your phone line. One at each phone/connection used in the home. Line noise might not be such a big deal when fewer people are on, but may be too much otherwise, for a good connection. IDK about there, but here you can buy them in a dollar store...it's a small rectangle box, not quite 2"s long by 1" wide on a short phone cord. (you know this I'm sure )

I always have to ask for a manager if I have a question/issue...they speak much clearer English. The other's well, it's all garble to me with a hearing problem.