"...keep in mind that with phones, e-mail, even snail mail, we are limited in the amount of sense perceptions available that might indicate to us what else is going on for this person... if we could see a pained or happy expression, that is a signal to us of what we might choose as our next statement.. without that connection, there is a lot of guess work and the best thing imo is to consciously consider what the other person may be thinking that they havent said.. there might be a lot more going on than we are aware of and kind, loving patience will create the best atmosphere for it to come to the surface and be discussed in a caring way together as a team."

Well said Nowheretorun! That's exactly right - it's not 3 dimensional communication like it is in person. Cantstop... just keep being honest with yourself and others.
Hugs,
Einna