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Old Apr 10, 2005, 07:56 PM
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jmo531 jmo531 is offline
Grand Magnate
 
Member Since: Dec 2004
Posts: 3,600
Well, I have stayed away from here long enough. I cheated though. I madea post or two that I couldnt avoid.
I had a really bad week last week. Last weekend I received my grandmothers estate papers and the information contained in it was inaccurate. Then on Monday I was followed to work by some freak and it scared the crap outta me. On Wednesday I had a meeting with a rep from CareFirst BCBS at my work and I completly and totally kinda blew it. I have been meeting with this rep for the last 4 years on a quarterly basis. This is done so any isses we have can be resolved. Needless to say, the lady is the most unhelpful and rude lady I have ever met. I do not like her and I think now, after this last meeting, she actually knows I hate her. We have had several electronic billing issues with this company and we have been trying for the last 45 days to get this rep to assist us in resolving this issue. She kept say over and over again in this meeting that either, she didnt know, she would have too look into it and that it wasnt her job. I mean she skirted every last damn issue and I had it up to my eyeballs with her half asses approach to everthing. I mean, I am there to get the job done. I dont need excuses. I need answers and resolution and I need it now. This is costing us 45,000.00 per week and Its no joke. I finally turned to her and said "YOU ARE OUR POINT OF CONTACT. WE LOOK TO YOU FOR ANSWERS". I apparently hit a nerve because she told me that she was a provider relations rep not a miracle worker and that she didnt appresicate my tone.
Now, I will admit, there was a frustrated tone in my voice because I was frustrated. As I said, we are losing money, alot every week. So I told her that I didnt have a tone and that we needed answers not excuses. Well, my boss was there and she just went on about the meeting like nothing happended and I was hurt that she didnt back me up. So much so I didnt speak another word for the entire meeting.
After the meeting, my boss didnt even call me in her office to talk about which really ate me up cause she knows I was upset. 2 hours past and finally I went into her office and recanted my view of the meeting and she said that it could have been interpreted both ways. I was PISSED. I left her office and went to my office, closed the door and cryed my eyes out for a good half hour. I had to tell 4 people to leave me alone cause I just didnt want to talk about it. I was hurt that my boss didnt back me up. She knows me. She has worked with me for 4 years I dont fly off the handle needlessly without reason. So I left work. PISSED and HURT.

I get a call as soon as I walked through the damn door and its my co worker and best friend asking if I accidently picked her cell phone up and took it home. I told her no, of course not. She said that she beleives it was these girls at work that hate her (the same one's I had a problem with before). BLAH BLAH BLAH...bottom line there was a big blowout with my friend and these other co workers and they were all called in the big bosses office and they all got their asses chewed. So you see it was one big crappy week.
My friend left work early on Friday and she said her nerves were shot. She has seen her doc for anxiety for the last 3=4 weeks. They finally put her on some AD's. I told her that was probably the best thing becasue she is having professional and personal problems right now that have really impacted her badley. I could go on and on. They never did find the phone. She called and made a police report.
To top off the perfect week. I came home on Friday with no phone service cause of the new construction, they cut a fiber optic cable and cur the phone lines and I had no home phone or internet. Just my cell. So, this is why I needed a break. I feel like I'm falling apart.
I did get the issue with my boss resolved. I talked to her the next day in her office and she cried. She said that she knows she hurt my feelings by not backing her up and that she was sorry but the rep is our only contact with that company and she wanted answers. I accepted her appology because I hate grudges and its better to let go.
Well thats all I have to say about last week. Except, Im sure glad its over.

LOVE TO ALL. I'm BACK

Please excuse all typos I was in a hurry.